Shipping policy

Shipping Policy

Processing Time

  • All orders are processed within 1–5 business days.

Domestic Shipping (Australia)

All orders within Australia are shipped via Australia Post.

  • Standard Shipping: AU$10.00 – Estimated delivery in 2–10 business days.

  • Express Shipping: AU$25.00 – Estimated delivery in 1–3 business days.

  • Free Standard Shipping: For orders over AU$150.00.

International Shipping (Excluded USA)

All international orders are shipped via Australia Post.

  • Standard International Shipping: AU$25.00 – Estimated delivery in 7–28 business days.

  • Express Shipping: AU$45.00 – Estimated delivery in 3–7 business days.

  • Free Standard Shipping: For orders over AU$350.00.

USA Shipping

Orders to the USA are shipped via Australia Post or Pack & Send, depending on the item type.

  • Crystal Items (Australia Post):

    • Standard Delivery: AU$28.00 – Estimated delivery in 7–28 business days.

    • Express Delivery: AU$45.00 – Estimated delivery in 3–7 business days.

  • Jewelry & Pearl Items (Pack & Send):

    • Standard Delivery: AU$95.00 (for parcels under 1kg) – Estimated delivery in 7–28 business days.

  • Free Standard Shipping: For USA orders over AU$550.00.

Additional Information

  • Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

  • Import taxes and duties are not included in our prices or shipping fees. Buyers are responsible for any import or clearance fees charged upon arrival in their country.

  • Once your order has been shipped, you will receive a tracking number via email.

  • We are not responsible for lost or stolen packages after delivery is confirmed by the carrier.